Practice Support Assistant

The Practice Support Assistant is responsible for appropriately and accurately processing Home health and
Hospice Certifications, Recertifications and orders according to Medicare guidelines, all laws, and regulations
including HIPAA in a timely and efficient manner.

Essential Job Duties/Responsibilities:

* Timely process of orders, certifications and recertifications to Home Health and Hospice
agencies from physicians, PA’s, and NP’s

* Maintains current knowledge of regulations and policies set forth by organizational, state, and federal
agencies are upheld

* Accurately submits Certifications and Recertifications for billing

* Protects the security of medical records to ensure that confidentiality is maintained

* Follow established procedures and standards of quality and productivity

* Answer routine phone calls, and resolves problems appropriately

* Provides excellent customer service to both internal and external customers

* Other related duties as assigned

 

Qualifications: Education, Licensure and Certifications, Related Work Experience

High School Degree required. Associates degree or equivalent work experience preferred
* Knowledge of and understanding of medical terminology
* Proficiency in Microsoft Office
* Outstanding communication and interpersonal skills
* Strong attention to detail with excellent organizational skills
* Friendly and professional demeanor

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles,
computer skills and software, specific healthcare processes, interpersonal, communication, etc.

* Strong organizational and interpersonal skills with the ability to work independently while managing multiple, simultaneous
responsibilities and prioritizing work effectively

* Demonstrates strong attention to detail and the ability to complete work assignments accurately and in a timely manner

* Professional verbal and written communication skills via phone, email, and other written correspondence.

* Upholds strict confidentiality of patient, medical, financial, and legal information at all times and ensures compliance with all applicable state,
   federal, and local regulatory requirements.

Compliance Requirements:

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:
* Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and
Eventus WholeHealth policies and procedures pertaining to the job.
* Remain informed of any changes to federal, state, and local laws, regulations, standards, guidelines,
and Eventus WholeHealth policies and procedures that impact the job and the company.
* Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief
Compliance and Risk Officer.
Ethical Conduct:
* Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
* Perform the job duties with integrity and professionalism.
* Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance
and Risk Officer.

Patient Privacy and Confidentiality:
* Strictly protect patient information in accordance with all federal and state privacy laws and Eventus
WholeHealth policies and procedures.
* Promptly report any violations of federal and state privacy laws and Eventus WholeHealth
   policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping:
* Maintain accurate and complete documentation when performing the job duties.
* Ensure that all Eventus WholeHealth information, data, documentation, and records are always
   safeguarded and maintained confidentially.

Training and Education:
* Participate in all assigned training.
* Complete all assigned training by the deadline for completion.
   Risk Management and Incident Reporting:
* Engage in regular risk assessments to identify potential risks and work proactively with a supervisor
and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.

 

Equal Employment Opportunity

The company is committed to the principle of Equal Employment Opportunity for all employees and
applicants. It is our policy to ensure that both current and prospective employees are afforded equal
employment opportunity without consideration of race, religious creed, color, national origin,
nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local,
state, and federal laws.

Americans with Disabilities Act
Applic