Sr Staff UX Designer, Employee Experience

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

In this exciting opportunity, you will play a pivotal role in shaping the user experience for our software, ensuring it is built from a user's perspective. As a Senior Staff UX Designer, you will create intuitive interfaces and positive experiences that directly contribute to the following goals:

• Increased User Satisfaction - Your designs will enhance user satisfaction by delivering intuitive, accessible interfaces that meet the needs of a global, diverse user community
• Higher Adoption Rates - Your UX guidance will empower users to achieve their goals efficiently, boosting engagement with the content and driving higher adoption
• Reduced Development Costs & Support - By identifying and addressing usability issues early, you'll prevent costly downstream rework, reduce errors, and minimize support cases
• Brand Image - You will contribute to building a strong, trusted brand image for our co-pilot product - Your designs will help deliver a seamless, delightful experience that sets our product apart from previous tools, serving as a key differentiator in the market

Your Impact

• Ensure software is designed from the user's perspective to create intuitive interfaces and a positive overall experience
• Focus on delivering effective, accessible UX that resonates with a diverse global audience
• Develop designs that guide users toward desired actions, increasing engagement and adoption
• Proactively address usability issues, minimizing rework and reducing support costs by delivering intuitive, error-free interfaces
• Contribute to the co-pilot brand by creating well-designed applications that instill trust and offer a seamless user experience
• Assess and challenge existing user experiences, with a particular focus on visual and interaction design, to drive future enhancements
• Work closely with product managers and engineers to align designs with business objectives, using research and customer feedback to inform your work
• Provide vision and design leadership across the team, guiding best practices and mentoring junior designers
• Conduct usability tests and user research to gather valuable insights, which will directly inform design decisions

Qualifications

Your Experience

• Proven experience delivering wireframes, UX flows, mockups, interactive prototypes, personas, and use cases, wireframes, UX flows, mockups, interactive prototypes, personas, and use cases
• Ability to quickly understand user groups and translate complex needs into clear, effective design solutions
• Strong knowledge of information architecture, design patterns, and interaction design
• Collaborative experience working with cross-functional teams (users, product managers, developers) to deliver business value
• Ability to work independently in a multi-project environment, managing schedules and prioritie