Communications Team Lead - Full Time Days

Hours: Monday-Friday, 830A-5P

Location:  Ball Memorial Hospital

IU Health is seeking a dedicated and experienced Team Lead to oversee our communications and customer service team. This role is responsible for guiding daily operations, ensuring exceptional patient and provider interactions, and supporting team development. The Team Lead will manage escalated concerns, monitor service quality metrics, and collaborate across departments to enhance communication workflows. Ideal candidates will demonstrate strong leadership, problem-solving skills, and a commitment to delivering compassionate, patient-centered service.

Key Responsibilities:

Our Communication’s Team Lead is responsible for overseeing daily operations, ensuring high-quality patient interactions, and supporting team performance. They handle escalated concerns, coach and mentor team members, monitor service metrics, and collaborate with clinical departments to streamline communication. Their role is crucial in maintaining a patient-centered service culture.

Preferred Experience:

• Hospital/Medical Office Experience 
• Medical Terminology 
• 3-5 Years of Healthcare Experience 

Requirements:

• High School Diploma/GED required.
• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.