Service Coordinator

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

 

About this position

We are looking for a Service Coordinator to join Carrier Commercial Service team based in Austin, TX. In this position, you will solve problems in dispatching, scheduling, and assigning work to field team for maximum optimization. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Key Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Proactively distribute work orders for jobs daily 
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
• Other duties as assigned

Basic Qualifications:

• High School diploma or GED.
• 2+ years of customer service experience over the phone and emails, of which managing priorities, tracking requests and follow up, and client satisfaction.
   

Preferred Qualifications: (assets)

• Experience in the HVAC industry.
• Experience with scheduling field service technicians.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent attention to detail and accuracy.
• Experience with Microsoft Office.
• Experience with Salesforce, SAP, or similar CRM

Additional information

• Immigration sponsorship is not supported for this position.

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

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