Customer Service Specialist

Job Req Number:  94420
Time Type: Full Time

Customer Service Specialist

Location/working hours 

Naas, Monday-Friday 09.00-17.30 

  

Purpose of the job 

To meet and service customers’ requirements according to agreed 

SLAs effectively and in accordance with company quality procedures 

and statutory requirements. 

  

Key Tasks 

• Timely and effective communication with Customers & internal departments via email and telephone. 

• To receive and accurately enter Bookings on Company’s TMS. 

• Fast instruct all consignments to appropriate department. 

• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. 

• Effective monitoring to ensure deliveries are completed within the agreed timelines. 

• Proactive problem solving with customers and colleagues when issues arise. 

• Invoicing in an accurate and timely manner. 

• Inputting of costs on company’s internal system. 

• Provision of PODs to meet customer requirements where necessary. 

• Calculate and submit quotations in accordance with current procedures. 

• Create and maintain KPI's through the companies’ systems and microsoft excel. 

• Non- Conformance Reporting when and where needed. 

• General Day to Day administrative duties. 

• Monitor volume trends ongoing, highlighting any changes to management. 

  

Skills required 

• Be Customer focused with dedication in your service delivery to meet Customer needs. 

• Ability to maintain positivity when working under pressure, prioritising workload where necessary. 

• Be reliable with the ability to multitask and have strong problem solving skills. 

• Strong attention to detail, accuracy and numeracy. 

• Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook. 

• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner. 

• 1-2 years customer service experience in a Freight Forwarding department. Knowledge of the Transport Industry is essential. 

 

What can we offer you? 

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. 

• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets.  

• Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***. 

• In addition, we can offer access to a selection of employee benefits, such as: 

• Enhanced Annual Leave Entitlement from your start, which increases with length of service. 

• Salary Sacrifice Cycle Scheme 

• Abate – Employee Assistance Programme. 

• Eyecare Voucher Scheme 

 

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@DSV.com to discuss. 

 

DSV Careers 

If you want to know a bit about DSV Careers, please see below**** 

Links: 

Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0 

Link** - https://www.DSV.com/en/sustainability-esg  

Link*** - https://www.DSV.com/en/about-DSV  

Link**** - https://www.youtube.com/watch?v=SnMpG10Po3w  

 

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of indiv