Guest Services Representative - T-Mobile Arena

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Guest Services Representative delivers professional, polished, and proactive guest service across all public and premium areas of T-Mobile Arena. By understanding each guest's unique story and needs, you will take ownership of their experience, creating unforgettable WOW moments that leave a lasting impression long after their visit.

THE STARTING RATE:

• $13.75/hour

THE DAY-TO-DAY:

• Greets guests with a smile as they enter T-Mobile Arena.

• Maintains a pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times.

• Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials.

• Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building.

• Maintains a positive working relationship with all building partners to ensure the needs of our guests are met.

• Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.

• Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.

• Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels.

THE IDEAL CANDIDATE:

• At least one (1) year of previous customer/guest service experience.

• Availability to work varied shifts, to include weekends and holidays.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Professional and personal development through programs and networking opportunities.

• Free parking on/off shift at our many Las Vegas Strip properties.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16054-4

Are you ready to JOIN THE SHOW? Apply today!