Retail Client Services Manager

Summary

Retail Client Services Manager

 

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Retail Client Services Manager who will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the client team.  They will be an aid to the retail organization in regard to training and operations to accomplish the client’s objectives.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

 

Responsibilities:

• Build and manage client products in database
• Assist in maintaining all operational technical reporting and tools
• Manage account survey requests and accompanying reporting
• Work with team members to train and guide field to meet objectives via reporting insights
• Collaborate with client contact to provide best solutions for team

Qualifications: 

• 3-5 years of experience in the applicable field 
• Strong prioritization skills
• Strong analytical Reporting skills
• Good communication skills

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team.  They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.

 

Essential Job Duties and Responsibilities

Execution

• Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
• Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
• Perform ride-withs at all levels of the retail organization

Tracking

• Audit stores in assigned geography according to executable items
• Track and score retail audits, shipment opportunities, and report all competitive activity 

Training

• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training

Communication

• Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client.  Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
• Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.

Supervisory Responsibilities

Direct Reports

May hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to 50% 

 

Minimum Qualifications

Education Level: (Required): Associate's Degree or equivalent experience

                                   

Field of Study/Area of Experience: 

3-5 years of experience in applicable fields

2+ years of supervisory experience

 

Skills, Knowledge and Abilities

• Ability to work effectively with management
• Ability