Program Director

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

The Julian Street Inn Program Director plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

Additionally, this role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

LifeMoves Interim supportive Housing programs serve neighbors in time-based accommodations by providing more stability before their move to permanent housing and focusing on accommodations, meals, laundry, case management, and therapy. These sites are staffed 24/7 and this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing.

LifeMoves | Julian Street Inn (JSI) provides interim supportive housing in San Jose to 85 individuals. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

ESSENTIAL JOB RESPONSIBILITIES

Program and Operations Management

• Help manage daily program operations to ensure services are safe, welcoming, and effective. Support program administration, budget management, and scheduling to meet program goals and needs.

• Identify and partner to address safety, training, and data concerns and needs.

• Share timely verbal and written updates with and between leadership and your program team.

Leadership and Supervision

• Coach, mentor, and guide staff using trauma-informed and strengths-based practices through regular feedback, training opportunities, and positive supervision. Help create a positive and supportive program culture where staff feel safe, respected, and motivated.

• Plan and lead client meetings, staff meetings, team check-ins, and individual 1-1 meetings.

• Help with hiring, training, scheduling, and evaluating staff.

Client Services Support

• Help ensure that all client services are trauma-informed, ethical, professional, and effective. Support staff in the development and facilitat