Senior Manager, Provider Operations

 Job Title: Senior Manager, Provider Operations
Location: Remote (USA); preferred locations are NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO. 

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As the Senior Manager, Provider Operations, you will oversee and manage clinician supply and engagement at Wheel. As the Senior Manager of Provider Operations, you will own the entire clinician supply funnel at Wheel, overseeing everything from provider growth and recruiting to onboarding, engagement, experience, and retention. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our clinician network to meet  - and anticipate  - demand for clinical services. Additionally, the director will focus on enhancing workflow efficiency and fostering a clinic culture that prioritizes responsive, high-quality patient care.

This role demands a highly analytical and systematic thinker capable of transforming broad, complex problems into structured, actionable plans and workflows.

What You’ll Do

• Own and optimize Wheel’s supply funnel and  internal processes, systems, and workflows; ensuring they are designed for scale 

• Work closely with Clinical & Marketplace teams  to ensure excellent holistic clinician training and onboarding practices and ensure our clinician supply is mapped to patient needs

• Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader Wheel roadmaps

• Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement

• Manage a growing team of amazing operators!

1) Own Clinician Supply & Growth at Wheel

• Lead the end-to-end clinician acquisition strategy, including recruiting, top-of-funnel supply planning, and longitudinal care workforce development.

• Develop scalable sourcing models to bring high-quality and high performing clinicians to Wheel.

• Define and align long-term recruiting strategies with Wheel’s growth trajectory and evolving client demands.

• Own key performance metrics (OKRs/KPIs) related to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness.

2) Clinician Onboarding & Activation

• Oversee and optimize the onboarding funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation.

• Collaborate with Clinical leadership to ensure new clinicians are set up for success through structured training, clinical alignment, and support.

• Partner with Marketplace Ops, Credentialing, and Recruiting teams to maintain a streamlined provider journey from recruitment to activation.

• Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand efficiently.

• Implement data-driven insights and automation to enhance operational efficiency, reduce manual touchpoints, and scale provider operations effectively.

3) Engagement, Retention & Churn

• Develop and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives.

• Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at Wheel.

• Identify key investment areas to position Wheel as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction.

• Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement.

• Own OKRs and KPIs related to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience.

Who You Are

• 6-10+ years of experience in provider operations, workforce management,