Key Account Director

Overview:

• Serves as the point person to identify, prioritize, pursue and close expansion opportunities within existing Blue Yonder customers and for maintaining the end-to-end relationship with the customers
• Develop effective and specific account plans to ensure revenue target delivery and balanced growth. Develop relationships in new and existing customers and demonstrate to drive strategy through organization. Develop and manage sales pipeline, prospect and assess sales, and move a multiple transactions simultaneously through the sales pipeline
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; coordinate internal resources (CSM, SE, etc.) to maximize value
• Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise)
• Actively understands each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer
• Create & maintain actionable account plans to guide develop strategies and identify new business opportunities. Lead account relationships, persona profiling, and sales cycles. Oversee all commercial activities within accounts and across theaters, owning the end-to-end relationship and success
• Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process
• Be proficient with a working knowledge and understanding across all Blue Yonder products and solutions
• Negotiates new contract terms on all SaaS renewals
• Qualifications
• 10+ years proven work experience and a track record of high performance as a customer facing Account Manager, Key Account Manager, Sales Account Manager or relevant role of complex software products or solutions. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven business acumen and revenue forecasting in an Account Management role
• Proven ability to build and execute strategic customer roadmap
• Demonstrated ability to successfully influence and negotiate commercial agreements
• Experience using CRM software and MS Office
• Expert knowledge of Supply Chain industry
• Bachelor's degree from an accredited college or university or relevant experience

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The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• Wellbeing Days 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural