Managing Director Relationship Management - Government

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Managing Director Relationship Management acts as the central point of business contact for mega plans with asset values of over $500 million. The Managing Director is the primary contact for assigned client plan sponsor relationships for both clients and internal contacts. The Managing Director is accountable for assigned client relationships that includes strategy, overall service delivery, evaluating, improving and managing client satisfaction and risk / retention efforts, and client P&L management and evaluation.

This Managing Director can be based in either the Denver metro area or Northern California.

What you will do

• Own and manage key client relationships (>$500MM in assets), serving as the primary strategic advisor responsible for client satisfaction, retention, and profitability, including risk mitigation and P&L oversight

• Enhance client satisfaction and loyalty by proactively reinforcing buying decisions, identifying needs, and delivering high-quality service experiences that strengthen long-term relationships

• Lead client planning and engagement efforts, including the development and execution of strategic business plans, and participation in finals presentations and site visits from pre-sale through relationship maturity

• Collaborate cross-functionally with internal SMEs and shared services teams to deliver tailored solutions in plan design, administration, compliance, communications, fiduciary governance, and operational execution

• Provide expert guidance to clients and internal leadership, leveraging deep knowledge of Empower’s products, services, and industry trends to anticipate issues and recommend improvements in process, product, or service

• Deliver impactful client presentations on plan performance, regulatory and legislative updates, and market trends—both virtually and in person—to inform and influence client decision-making

• Monitor key client health indicators, report insights, and recommend data-driven strategies to protect and grow relationships while continuously improving client and business outcomes

What you will bring

• Bachelor’s degree or equivalent from accredited institution

• 12+ years of industry and/or RM experience

• 2+ years' experience working with senior leaders and key clients

• Prior experience with mega corporate or segment market client relationships

• Excellent verbal and written communication skills including presentations skills, building partnerships internally and externally including plan sponsors, consultants, key stakeholders and business leaders

• FINRA Series 6 and 63 required within established timelines​

What will set you apart

• Master’s degree preferred

• Understanding and being conversant on revenue and expense variables associated with client relationships

• Understanding of investment management products and services

• Ability to build rapport with clients and proactively manage client expectations

• Ability to persuade and influence others and navigate potential objections on complex issues/ideas/theories

• Demonstrated time and project management skills

• Skilled at identifying both explicit and subtle indicators of client satisfaction or concern

• Strong collaboration skills; ability to influence direction and utilize internal resources to drive results

• Ability to articulate the Empower value proposition, participant and plan sponsor experience, and relationship management value proposition

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

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What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best po