Automotive Service Advisor

SERVICE ADVISOR - FARRIS AUTO GROUP

JOIN A DEALERSHIP BUILT ON HONEST WORK AND REAL GROWTH

For over 90 years, Farris Motor Company has earned trust by doing business the right way. We're family-owned, locally rooted in East Tennessee, and we operate three locations serving the Morristown and Jefferson City communities. We're not looking for people who mentally clock out at five. We're looking for Service Advisors who genuinely care about customers, who want to build real relationships, and who see this job as the beginning of something bigger.

We're hiring Service Advisors across the Farris family. The Farris family is growing, and we need sharp, hungry advisors ready to make real money and prove themselves every single day.


WHAT THIS JOB ACTUALLY PAYS

Weekly Guarantee + Commission

Performers who excel at building customer relationships exceed $70k+ annually.

WHAT WE OFFER

• Paid Training:
• Health Insurance:  Company pays 50% of employee cost. 
• 401(k) w/ Employer Match: 
• Paid Holidays and Vacation: 
• Atmosphere Built on Teamwork: Small Teams create BIG results. 
• Advancement Opportunity:
• Respect: You're not a number here—you're part of the Farris family

OUR CORE VALUES

TAKE OWNERSHIP — You care about the quality of your work because it reflects on all of us. When a customer calls back with a problem, you own it. No passing the buck.

COMMUNICATION KING — You say what you mean, you do what you say, and you eliminate the guesswork. Clear communication prevents 90% of headaches in service.

BE THE 1% — You don't settle for "just processing an RO." You turn every customer interaction into an opportunity to blow them away. You go the extra 1%.

SELF-REFLECTION — You look in the mirror first. When something doesn't go right, you take 100% responsibility. You're coachable because you know the only thing you control is your effort.

CHAMPIONS MINDSET — You're positive, driven, and solution-focused. You see problems and think "how do we fix this?" not "that's not my job."

If this sounds like you, keep reading.

WHY CUSTOMERS MATTER MORE THAN RO COUNT

Here's the thing: We measure your performance on Standard ELR, HRO, and tech proficiency. Those are real metrics that matter.

But the metric that actually drives everything? Happy customers who believe we care.

Because here's the truth: If customers believe you care, they'll come back. They'll recommend you to their friends. They'll trust your recommendations. And that's where real income comes from—not from gaming the system or upselling people stuff they don't need, but from genuinely helping customers solve their problems.

We care. We're not saying that to sound nice. It's embedded in how we operate. And we want advisors who actually believe that and live it.

This job is not for everyone:

• You need to actually care about customers, not just process paperwork
• You're expected to show up on time, every time, and be mentally present
• You'll be held accountable for accuracy and professionalism
• We're hiring for character and hunger—not resume credentials
• If you're looking for a job where you can coast, this isn't it

If you're hungry, you're coachable, you care about doing right by people, and you're ready to build something real, let's talk.

WHAT YOU'LL DO

• Answer inbound customer calls and schedule service appointments with precision and professionalism
• Ask strategic questions to understand customers' service history and vehicle needs—really listen
• Check customers in and out, following a consistent service process that builds trust
• Provide real-time updates to customers throughout their repair or maintenance visit
• Recommend appropriate maintenance or repair services based on findings and genuine customer care
• Build lasting relationships with customers through trust and integrity in every interaction
• Verify and update customer contact information accurately during each visit
• Utilize computer and tablet systems to document and complete service records with attention to detail
• Work as part of a 2-3 person advisor team, supporting each other to accomplish shared goals
• Measure your own performance on what actually matters: happy customers who believe we care

WHAT YOU BRING

• Character: You're honest, dependable, and you do what you say you'll do
• Hunger: You want to succeed, you're willing to learn, and you're not afraid of hard work
• Customer service mindset: You genuinely care about helping people, not just processing transactions
• Strong communication skills: You can explain things clearly, both written and verbal
• Proficiency with computers and online systems: You can learn new software quickly
• Enth