In-house Customer Service Rep / Billing

Description

Job Title: Customer Service Rep / Billing (will train the right candidate)

(Employment/staffing agencies - please do not reach out about this ad. We only hire direct.)

Company/Location: Avtec Finishing / New Hope MN

Shift: 6a - 3p M-Th 6a - Noon F  

Pay: $25.00/hour (DOQ)

(Reviews: 60 days and 6 months, then twice a year, which may come with a rate increase, providing the employee meets company and performance standards)

Signing Bonus: $1500 (current employees are not eligible for signing bonus)

At Avtec Finishing, we don’t just provide quality metal finishing — we take pride in delivering precision, reliability, and outstanding customer care. As a member of our team, you’ll join a company that values its employees, rewards hard work, and offers opportunities for growth.

We are looking for an enthusiastic Customer Service Representative who is passionate about helping people, thrives in a fast-paced environment, has an eye for accuracy on paperwork, and takes pride in their work.

Why You'll Love Working With Us

• Regular wage reviews: At 60 days, 6 months, and twice a year thereafter, with the opportunity to earn up to $1/hour more within your first 6 months based on performance.
• Robust benefits package: Medical, dental, vision, 401k, legal, pet insurance, and more.
• Company-paid perks: Life insurance, short-term & long-term disability, 401k matching, and training.
• Time off: Paid holidays, PTO, and Sick Time
• Extra rewards: Attendance incentives, performance bonuses, and opportunities for advancement.
  

At Avtec, we believe every employee plays a vital role in our success. That’s why we invest in training, career growth, and recognition for your contributions.

What You'll Do:

As a Customer Service Representative, you’ll be the go-to liaison between our customers and The Lindgren Group. You’ll work closely with our sales, production, and customer service teams to ensure every request is handled with accuracy and professionalism.

Key Responsibilities:

• Provide support to outside sales reps with customer updates, quality issues, and new opportunities.
• Partner with internal teams on special handling or shipping requirements.
• Assist with accurate and timely billing; reconcile sales orders and invoices.
• Research and resolve customer credits and complaints.
• Cross-train in order entry, shipping, quoting, and expediting.
• Manage accounts directly, including site visits and reviews when needed.
• Identify and refer new business opportunities to the sales team.
• Contribute to a culture of dependability, teamwork, and customer-first service.

What We're Looking For

• Education/Experience: High school diploma or GED (preferred), strong computer/data entry skills, and prior customer service experience.
• Skills: Excellent organization, multitasking, and communication skills; ability to stay professional with diverse personalities.
• Technical Ability: Comfortable reading blueprints, drawings, and finish specifications.
• Dependability: Reliable attendance is essential — we need team members we can count on!
• Physical Requirements: Able to lift and move 1–50 lbs. as needed.
• Language: Must be able to read, write, understand, and speak English
• Citizenship: Must be a US Citizen or authorized to work in the US

Things to consider prior to applying:

• The Company follows strict security protocols that include securing (lock up) personal mobile devices and access is only allowed during authorized breaks and in authorized areas.
• Attendance is critical to our success and it is tightly managed.

Ready to Join the Team?

If you’re motivated, reliable, and ready to build a rewarding career with a company that truly values its people, we’d love to hear from you.

• Upload a current resume & answer the questions provided (completing this task provides a little insight into you and helps us determine the best candidates to interview). Thoughtful answers are expected.
• No need to reach out and verify if the application was received. If you receive an email/text response when you submitted the applica