US Retail Account Manager

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title:  US Retail Account Manager

A little bit about our team:

The US  Retail & Licensing team service the merchandise interests of WMX artists, as well as ‘Third Party’ artists and licenses. We live at the crossroads of music and fashion. The team is commercially focused, and you will be working with the Associate Director of US Retail to grow and manage the business, coach and mentor the broader team, and take the business to the next level.

Your role:

No day is the same on this team as we serve a diverse roster of artists and coordinate with a multitude and varied list of retail partners. Due to the small nature of the team, everyone has a voice and the ability to contribute ideas. In a changing landscape, this is an opportunity to learn many aspects of the music industry beyond just the music; an opportunity to touch and feel an artist’s vision; an opportunity to see ideas come to life and the fans appreciation in real time.

Here you’ll get to:

• You will work directly with the Associate Director or US Retail Merchandising Sales to research current music/fashion trends, articles and product ideas in both the physical and digital to support annual retails sales growth
• You will lead real time communication with 10+ accounts/vendors to maintain VIP customer service
• You will be responsible for keeping track of all buyer requests and preferences
• You will be responsible for creating and maintaining sales materials such as pitch presentation decks and look books
• You will be requesting product set ups and communicating regularly from the production team to ensure orders are successfully fulfilled
• You will be responsible for sending product set ups to retailers in a timely manner
• You will manage order approval requests; which includes receiving order requests from buyers and requesting approval from product managers for each order, by retailer, keeping track of approval request history and monitoring/communicating approval completion as well as consolidating and escalating pending approval requests on a weekly basis
• You will periodically submit art requests to the creative team, which will include receiving design requests from buyers, entering design/art requests and revisions, making sure art requests are completed per buyer direction/call outs and communicating/confirming design revisions with buyers
• You will tackle additional sales/administrative support as needed

 About you:

• You are passionate about music and fashion – you can find a favorite song or artist in every genre and the outfit to match the vibe!
• You have 2-3 years of customer service, retail sales support and/or account management experience
• You have previous experience managing high volume buyer requests
• You have previous experience in music merchandising or fashion/apparel industry
• You can demonstrate in depth knowledge of retail math and sales 
• You have a positive attitude and can demonstrate strong attention to detail, excellent organization, and strong communication skills
• You have an extremely proactive work ethic and the ability to multi task
• You enjoy problem solving and do not shy away from getting to the bottom of situations in order to reach your goals
• You a