Senior Manager, Process Engineering (Payments)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Senior Manager, Process Engineering role is an integral part of the newly formed Partner Enablement Transformation organization, a centralized team charged with setting direction for large-scale transformation initiatives. The team is set to modernize operations within the Payments business unit via benchmarking, current state analysis, re-design, strategic road mapping & risk management.

The successful individual will report to the Director, Transformation Strategy and will lead a team of process engineers tasked with assessing current state of complex legacy processes and designing significant improvements guided by drive to radical simplification and subsequent automation. In addition to process analysis and re-design, the individual will guide creation of success metrics to quantify degree of improvement and resulting business impact.

What You’ll Do

• Responsible for managing business processes. Responsible for maximizing process efficiency and reducing losses which directly impact Discover's bottom-line. This position requires the candidate to use critical thinking as well as design, develop, and maintain critical processes necessary for the continued success of Operations department and the company.
• Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You’ll Do It

• Develops and presents relevant information and provide insights to Sr. Management.
• Manages process engineering and optimization of existing and new processes. 
• Manages a team to create a highly effective and collaborative team to deliver optimal results.
• Manages vendor relations as applicable to process including; tracks and controls performance, manages invoicing and perform annual performance reviews

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Business Administration and Management, Engineering, Statistics, or related field
• 8+ years of experience in Designing and engineering process; experience with large change management efforts or related
• 2+ years of experience in People Management
• 2+ years of Project Management with exposure to large scale projects
• In lieu of a degree, 12+ years of experience in Designing and engineering process; experience with large change management efforts or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Bonus Points If You Have

• Master's Degree in Business Administration and Management, Engineering, Statistics, or related field
• PMP Certification
• Lean Six Sigma certification
• Process orientation: ability to understand and visualize relationships between activities and their underlying intents and related data flows
• Expert facilitation: ability to engage subject matter experts to ‘download’ expertise for analysis and focus on asking the right questions
• Bias for action: ability to turn analysis into actionable improvement roadmaps with evidenced results

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline: