Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

Provides oversight and support of the workflow and functions in accordance with level of experience, education and standards. Assumes an expanded role and increased responsibility including delegating to others. Participates in the development of and the process improvement of policies and procedures. Works closely with leadership to maintain efficient and effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation and performance feedback of the team. Works cooperatively to ensure that key customer needs are being met and achievement of operational and performance goals.

WHAT YOU WILL DO

Work Focus: Coordinates operational, technical and/or clerical support services that enhance or improve coordination, preparation and flow of the department process and core work. Plans and organizes workflows and prioritizes customers’ needs. May lead a small team; serves as a mentor.  Creates and maintains procedural standards and records as appropriate for role. Develops and maintains educational programs for the team members, including new employee orientation.

Process Focus: Utilizes multiple system applications for data collection and management.  Incorporates basic knowledge of TH policies, practices and processes to ensure quality, confidentiality and safety are prioritized. Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency and patient experience. Helps to identify opportunities, develop solutions and lead the team through resolution.

Communication: Employs effective and respectful written, verbal and nonverbal communications; Develops an environment of mutual confidence and trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance and how the work serves Trinity Health objectives; Proactively recognizes, addresses and/or escalates organizational, operational, or team conflicts.

Environment: Performs work in a caring, collaborative and safe manner that complies with regulatory standards. Maintains a safe, functional and organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences and quality standards. Accountable for continuous role-based self-development and leadership growth. Supports the professional growth of team members. Self-monitors and initiates corrections and/or seeks assistance or guidance when needed.

Maintains a working knowledge of applicable Federal, state and local laws/regulations, Trinity Health Integrity & Compliance Program and Code of Conduct, as well as other policies, procedures and guidelines in order to ensure adherence in a manner that reflects honest, ethical and professional behavior and safe work practices.

MINIUMUM QUALIFICATIONS

• Bachelor’s degree in related field. Master's degree preferred.
• Three years of related healthcare experience.
• Job related certification within three years of hire preferred.
• Demonstrated project management and process improvement skills preferred.

POSITION BENEFITS AND HIGHLIGHTS

• Competitive compensation.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One! No waiting periods.
• Retirement savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health.
• Tuition Reimbursement.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.