North America Managed &Support Services Business Operations - Service Enablement Compliance and Analytics

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Service Enablement, Compliance, and Analytics (SECA) manager is responsible for the maintenance of data and the development of analytics and services growth programs to support the Motorola Solutions Service Partner Program, Service Program Managers (SPM), and NA Managed and Support Services (M&SS) field service delivery teams. Success is measured in terms of timely administrative support, accurate program data and analytics, and current reporting required to oversee the program and meet the needs of supplier delivered services quality, growth, and process improvement.

Job Description

Manages all aspects of internal business relationships in support of the program. Maintains compliance data and analytics, delivers administrative support, and supplies reports as needed to SPMs and NA M&SS Field Service Delivery teams in the management and execution of the Motorola Solutions Service Partner Program and contracted and subcontracted field services. The SECA is responsible for the ongoing maintenance and accuracy of program data, analytics, and reports, the communication of reports and compliance assistance to program participants, the execution of Field Service Delivery dashboards, to design and develop service growth programs as required, to support changes or expansions to the program as needed, and manage a team in the execution and delivery of these responsibilities.

This person will report to the NA M&SS Business Operations Director and must be located in the United States.

Specific Knowledge/Skills: 

• Leads highly complex programs. Leads, directs, and comprehensively documents the work activities of program teams across organizational boundaries. Ensures that program(s) progress according to a committed schedule and budget.

• Ability to work collaboratively with support, program, regional, and territory management.

• Drives strategic relationships between internal teams. Resolves issues between internal groups.

• Responsible for direct communication to relevant senior stakeholders. Leads complex communications and negotiations with internal clients.

• Responsible for driving and documenting process improvement and conducting business reviews.

• May also drive and document process improvements across departments and business groups.

• Knowledge of Public Safety operations a plus

• Some sales experience and must understand Motorola’s full offering of services and field service delivery processes.

• Track record of success in cultivating and managing relationships with management, supervisors, support personnel, and external work partners.

• Excellent communication (oral, written and presentation), interpersonal skills, and problem-solving abilities required.

• Excellent negotiation skills.

• Ability to establish oneself as a trusted advisor.

• Highly motivated and results orientated.

• Development and detailed accounting of business plans, strategies, and approaches to take advantage of business opportunities.

• Ability to work remotely with travel.

• Must be a self motivated team player able to work effectively with general guidance toward objectives.

Basic Requirements

• Bachelor's Degree10+ plus years of experience in Support Services

• Must be a US Citizen with the ability to obtain background clearance as required by government customer

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an E