Direct Care Coordinator l

General information

Date Tuesday, March 4, 2025 Location NM - Albuquerque Remote/Hybrid No Position Level Individual Contributor I Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs.

JOB DUTIES

• Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of services
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Monitor deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
• Staff new client referrals and open client shifts with available agency caregivers
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
• Provide backup personal care services to Medicaid members in their homes as needed
• Bilingual (Spanish) in various locations
• Other duties as assigned

QUALIFICATIONS

• Associates Degree preferred
• Previous experience serving individuals with disabilities preferred
• Combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The