Product Execution Lead

Job Description

The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.

If you are passionate about shaping the future of IT education and thrive in collaborative environments, possess a detail-oriented and creative approach to crafting repeatable processes, and enjoy facilitating successful product launches, we invite you to join us as a Learning Execution Lead. The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy, and consistent learning experience with breadth and depth of capabilities, skills, and proficiencies.  This role closely partners with Information Technology, Global Learning and Development, and various subject matter experts.

In this role, you will be responsible for delivering and executing learning experiences and driving customer satisfaction. You will have the opportunity to drive process improvements, launch engaging learning experiences, develop comprehensive training materials, and collaborate with global clients to address learning challenges. Our company is leading the transformation of IT education, consolidating diverse learning programs, and fostering a culture of continuous learning to enhance the overall learner journey.

Responsibilities

• Lead the execution of learning demand, including design, development, delivery, and hyper care/support post-release.

• Overseeing process execution, maintaining consistency and quality, tackling challenges, and ensuring operational smoothness. Review process for improvements and adjust team activities to be flexible with changes in strategic direction.

• Organize and align activities across diverse teams, nurturing cooperation and cohesive teamwork. Provide direction and manage tasks to junior members as potential team lead role.

• Responsible for handling requests from a range of stakeholders and customers, prioritizing and providing effective responses while upholding a customer-centric approach, with a focus on enhancing learner experience.

• Oversee numerous learning experiences, learning platforms, and processes with diverse IT technical experts and the Global Learning & Development team to guarantee a successful product launch.

• Create and implement standardized templates and processes for learning experiences, and procedural documents across various channels to ensure clear and effective information delivery to each target audience. Strong communication and writing skills in English.

• Assist in defining, documenting, managing, and implementing processes to guarantee seamless operations across diverse learning experiences.

• Collect feedback on learner experience and conduct data trend analysis to provide feedback on the ongoing enhancement of our learning strategies.

• Responsible for maintaining multiple communication and community channels, keeping all parties informed and engaged.

• Manage account administration, license allocation, and troubleshoot issues with the learning platform.

• Maintain positive relationships with vendors, monitor vendor performance, and address any issues.

Position Qualifications :

Minimum Education required:

• Bachelor's degree or equivalent working experience.

Required experience and skills:

• 3 years of delivering outstanding task execution, placing emphasis on customer service to ensure successful completion of processes or satisfactory issue resolution, and delivering results under pressure.

• 2 years of leading a team to execute processes and activities necessary for ensuring the success of the product. Prepared to be adaptable and maintain an open-minded approach towards changes and shifts in alignment with the strategic direction.

• Prepared to be adaptable and maintain an open-minded approach towards changes and shifts in alignment with the strategic direction.

• Excellent Decision-Making skills, demonstrating your ability to make informed and effective decisions.

• Excellent Influence skills, demonstrating your ability to steer others towards a common goa