Scanning Supervisor

Do you have lift operations experience and want to take the next step in your ski industry career?  Willamette Pass Ski Resort company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.  The Scanning Supervisor helps provide the optimal experience to our guests while leading a team.

Essential Duties and Responsibilities:

• Oversee day-to-day operations of the ticket scanning process.
• Effectively supervise and coach a team of ticket scanners to provide great customer service while promoting the Freedom to Ski 
• Maintain scanning equipment for daily use.
• Oversee the setup and maintenance of mazes, ramps, fencing, signage, and loading and unloading areas at all lift stations.
• Ensure the scanning team effectively communicates through authorized channels using resort protocol, including prompt emergency notification.
• In coordination with the Lift Operations Manager, execute winter training plans for ticket and pass scanning, daily logs and needed reporting's, authorized-channel communications, and department and company policies and procedures.
• Assist the lift operations management team with interviewing, hiring, scheduling, documentation, and employee reviews.

Knowledge, Skills, and Abilities:

• Must be at least 18 years of age.
• Prior experience as a ticket scanner/guest services.
• At least one year of experience in a leadership or team-building role is preferred.
• Must be available to work at least 4 days per week, including holidays and weekends.
• Knowledge of lift and ski area safety processes and procedures.
• Skill in providing excellent customer service.
• Ability to regularly work in adverse weather conditions. 
• Ability to frequently walk on slippery, icy, and uneven surfaces.
• Ability to occasionally lift, push or pull 50 lbs. individually or with assistance.
• Ability to ski or snowboard safely to and from assigned workstations using company-designated routes. Note: In some instances, employees without fundamental ski or snowboarding ability may be assigned workstations where such abilities are not required.
• Ability to use hand tools (rakes, ice picks, shovels, etc.) to perform regular maintenance on snow loading/unloading surfaces according to specified ANSI B77.1 standards.