Data Analyst, Services Operations

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   Data Analyst, Services Operations   Why We Have This Role We are investing in data analytics as a core driver of our growth strategy. This data analyst will play a pivotal role by turning data into actionable insights that will shape the future of our company. The aim is to leverage data to maximize revenue potential, optimize pricing strategies, and increase market share.   How You’ll Find Success Success in this role will stem from your ability to collaborate with cross-functional teams, comprehend complex business challenges, and apply quantitative analysis to derive actionable strategies. You will use cutting-edge technology and methodologies to analyze vast datasets, identify patterns, and propose innovative solutions that promote sustainable growth.   How You’ll Grow You will have the autonomy to drive your projects, coach others on how to manage their work and stakeholders, and through continuous learning and leadership opportunities, you will be in a position to influence company strategy   Things You’ll Do Do you love problem solving? In this role you will be challenged by executive leadership to find insights to problems, identify scalable solutions, and persuade key leaders to your recommendations. You will:

• Collaborate with counterparts in finance, operations, and engineering on cross-functional problems.
• Design, and develop dashboards to consolidate, and analyze large data sets, and build recommendations for action for the executive team.

Your reports and dashboards will be used across the company from the top leadership to the front line services team members. It is imperative that your analysis be accurate and compelling. The best candidates are storytellers who use data appropriately to make their story engaging and persuasive.   What We’re Looking For On Your Resume

• BA / BS degree in mathematics, statistics, or another data-oriented field
• 2-3 years of work experience in an analytical role
• Proficient in SQL and R or Python, as well as advanced Excel functions
• Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles
• Understanding of statistics
• Experience managing priorities and timelines without significant oversight
• Ability to present in front of large groups and executives clearly and concisely
• Ability to discover problems independently and coupled with the ability to execute and solve them largely independently
• Work well with others and with little direction
• Customer-obsessed

  What You Should Know About This Team The Data Team within the Services Operations org is composed of passionate data professionals dedicated to leveraging analytics for financial success. The team values collaboration, continuous learning, and pushing the boundaries of data analytics to achieve business objectives.   Our Team’s Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purp