Post Production Consultant

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who We Are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 2,800 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 850 global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is seeking an experienced, self-motivated Post Production Consultant to join our dynamic and growing team. The Post Production Consultant will join our professional services team and act as liaison between product and engineering to support the testing and updating of current client configurations. If you have experience in student financial services, front and backend configuration of complex systems, SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibilities:

The main objective of the Post Production Consultant is to understand the technical architecture of our ecommerce platform, configure and test client environments. 

• Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
• Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
• Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates. 
• In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an ever improving culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• Required: 4+ years experience in technical software or professional services
• Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
• Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
• Experience in technical and functional documentation creation and upkeep 
• Quality Assurance experience and training 
• Experience in fintech or the payment industry is desired

Technologies We Use:

• Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk 

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including th