HR Operations and Service Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The HR Operations & Service Senior Consultant II supports the effectiveness and continuous improvement of HR service delivery through analytics, knowledge management, and operational enablement. This role partners closely with HR Operations, Service Management, and COE stakeholders to drive service insights, improve knowledge resources, and strengthen operational consistency across the service delivery model.

The Senior Consultant II leverages data to identify trends, measure performance, and support recommendations that improve employee experience, service quality, and operational efficiency.

Key Responsibilities:
 

• Analyze service delivery metrics, case trends, employee experience data, and operational performance indicators.
• Develop reporting and dashboards to provide actionable insights to HR Operations leadership and COE partners.
• Identify service trends, recurring issues, and improvement opportunities through data analysis.
• Support governance activities through reporting, documentation, and performance reviews.
• Partner with Lead Consultants to assess service effectiveness and recommend process enhancements.
• Maintain and optimize HR knowledge content, ensuring policy and procedural information remains accurate and accessible.
• Facilitate knowledge transfer and training across service delivery teams and partners.
• Support implementation of process improvements and operational initiatives.
• Contribute to service documentation, audit readiness, and compliance activities.
• Build strong partnerships across HR Operations, COEs, and external service providers.

Functional Skills:

• Service Management & Governance: Supports governance processes through reporting, monitoring, and operational insights that strengthen service performance, compliance, and accountability.
• Strategic Leadership & Influence Without Authority: Builds collaborative partnerships across HR Operations and COEs to support service delivery objectives and operational improvements.
• Operational Excellence & Process Optimization: Analyzes service processes and identifies opportunities to improve efficiency, consistency, and overall service effectiveness.
• Data Analytics & Performance Management: Leverages data, reporting, and performance metrics to identify trends, measure outcomes, and support informed decision-making.
• Knowledge Management & Capability Enablement: Maintains knowledge resources, facilitates knowledge transfer, and enables service delivery teams through training and content optimization.

Qualifications and Experience:

• 3 or more years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related disciplines.
• Strong analytical and reporting capabilities with the ability to translate data into actionable insights.
• Experience supporting service delivery models, operational processes, and stakeholder partnerships.
• Demonstrated process improvement and problem-solving capabilities.
• Strong communication and collaboration skills.

Supervisory Responsibilities:

• This job does not have supervisory duties.

Skills

Compensation

Base compensation offered for this role is $65,600.00 - $98,200.00 annually and is based on experience and qualifications.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being