Students may only have 5 open job applications at a time.

Work Experience:

Entry-Level (Foundational)

Work Experience Description:

Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.

Job Summary

Analyze user needs and requirements, procedures, and problems to automate processing to improve current and future computer systems and operations university-wide and Lab-wide. Provides technical support to university computer users and academic computing labs for hardware, software, and first-level network connectivity issues. 

Primary Responsibilities

• Provide remote and in-person technical support. 
• Assist in prompt and efficient technical support. Performs hands-on fixes, including software/hardware installation and upgrade, implementing file backups, and configuring systems and applications. Writes detailed descriptions of user needs, program functions, and steps required to modify computer systems. 
• Assists with installing, configuring, and maintaining Windows and Apple-based platforms and associated hardware devices, including but not limited to printers, copiers, scanners, and software. 
• Assess and install appropriate upgrades, patches, drivers, etc. Ensure that all technology resources are adequately set up and are functional. 
• Assists in managing networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Resolve technical issues due to network interruptions. 
• Assists in IT Security support, including, but not limited to, installing, mitigating, and remediating viruses on computer systems. 
• Help track and manage IT Assets, ensuring accurate records are maintained. Ensure license compliance and proper documentation. 
• Manages the moving/transferring university-owned computers or related equipment to transfer ownership to a user or department, surplus or disposal. 
• Provides resolution and troubleshoots email and telephone services problems, which include but are not limited to phishing and spam emails, access and connectivity issues, upgrades and distribution of phone systems 
• Performs other related duties as assigned. 

Education

Lower Division Courses Completed

Work Experience

3 Months of Directly Relevant Experience

Physical Demands

Typically, in an air-conditioned professional office environment .

Frequently visits other employees’ workstations and locations. 

Must be able to lift and/or move up to 50 pounds. 

Time Shift:
Preferred: Morning (8:00 AM – 12:00 PM)

Base Rate Per Hour:

14.50