We anticipate the application window for this opening will close on - 24 Mar 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Quality Systems Training Program Manager  

Customer Quality Excellence (CQE)

Location: Mounds View, MN or Lafayette, CO  (Onsite 4 days per week) 

Onsite
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

A Day in the Life 

In this exciting, new role in Customer Quality Excellence, the Quality Systems Training Program Manager will be part of a team responsible for defining and implementing the training strategy for complaint handling at Medtronic. This role focuses on onboarding and revision training to support enterprise complaint handling processes, ensuring consistent, compliant, and effective training across the organization.   

 

Key Responsibilities   

• Partner with Customer Quality Excellence training resources to define and align on the CQXM training strategy.   

• Develop and manage a comprehensive project plan to implement the training strategy, including timelines, milestones, and dependencies.   

• Define and monitor key performance indicators for training.   

• Manage onboarding and revision training for enterprise complaint handling processes.   

• Implement Train the Trainer program for Customer Quality 

• Track progress against plan and proactively identify risks, issues, and mitigation actions.   

• Prepare and deliver clear, concise status updates to key stakeholders and leadership.   

• Ensure training content and delivery align with quality system requirements and organizational standards.   

• Support continuous improvement of training processes based on feedback, metrics, and evolving business needs. 

Must Have: Minimum Requirements

• A bachelor’s degree in is required

• 5+ years of relevant experience or advanced degree with a minimum of 3+ years prior relevant experience

• Experience in quality systems, training program management, or regulated environments  

Nice to Haves:

• Experience supporting complaint handling or quality management systems   

• Strong project management and stakeholder communication skills   

• Familiarity with enterprise training strategies in a regulated industry   

• Experience working across global or cross‑functional teams   

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are rep