Senior Lead Communications Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an experienced Sr. Lead Internal Communications Manager with a strong editorial focus to join our team. The successful candidate will have a passion for crafting clear, compelling messages and a proven track record in writing and editing. This role will primarily focus on being the “Editor-in-chief” for our all-company internal employee communications through email, intranet, social media, and other platforms. This person will also support on select HR communications.

The Main Responsibilities

• Develop and Implement Communication Strategies: Create and execute internal communication plans that align with the company’s goals and culture, ensuring consistency and clarity in messaging.

• Content Management: Write, edit, and distribute high-quality content, including newsletters, emails, intranet articles, social media posts, presentations, and talking points.

• HR Communication Support: Work closely with company HR to develop communication strategies and materials that effectively convey messages and engage employees.

• Employee Engagement: Plan and execute initiatives to foster a positive and engaging work environment through effective communication.

• Feedback Mechanisms: Establish and maintain feedback channels to gauge the effectiveness of communication strategies and identify areas for improvement.

• Event Management: Develop content to support internal events, including town halls, employee meetings, and other company gatherings.

• Brand Consistency: Ensure all internal communications align with the company’s brand and values.

• Measurement and Reporting: Track and report on the effectiveness of internal communication efforts, using data to inform and improve future strategies.

What We Look For in a Candidate

• Bachelor’s degree in Communications, Journalism, Public Relations, or a related field.

• 6-8 years of experience in journalism, internal communications or a similar role.

• Exceptional writing, editing, and proofreading skills.

• Proven experience working with senior leaders and managing executive communications.

• Strong project management skills with the ability to manage multiple priorities and deadlines.

• Excellent interpersonal and communication skills, with the ability to build relationships across all levels of the organization.

• Creative thinker with the ability to develop innovative communication solutions.

• Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus st