Senior Building Administrator, Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Building Administrator, Residential and Hospitality Services

Job Profile Title

Building Administrator Senior

Job Description Summary

The Building Administrator is a full-time, live-in position responsible for the daily operation and management of two or more residential buildings overseen by Housing Services. This position ensures that all building systems, facilities, and services operate effectively and efficiently to support the residential community experience.

The Building Administrator oversees a 24/7 operation, including weekends and all University-recognized holidays, and plays a critical role in ensuring the safety, comfort, and satisfaction of on-campus residents. During the summer months, additional responsibilities may include managing service delivery operations related to conference housing.

This position is designated as “essential personnel”, requiring the incumbent to report to work when normal campus operations are suspended or during emergencies impacting on-campus residents. The Building Administrator lives in an assigned on-campus apartment provided by the department to ensure accessibility and responsiveness while serving in an on-call capacity.

Job Description

Key Responsibilities

• Oversee the daily operations of two or more residential buildings managed by Housing Services, ensuring a safe, clean, and functional living environment.

• Monitor and coordinate maintenance, custodial, and facilities operations to ensure timely resolution of building and infrastructure issues.

• Serve as the primary point of contact for residents, staff, and service partners to address facility concerns, service requests, and emergencies.

• Support Housing Services’ customer service, administrative, and operational goals through effective communication and problem-solving.

• Collaborate with Facilities & Real Estate Services (FRES), contractors, and vendors on maintenance projects, inspections, and repairs.

• Participate in on-call rotation to respond to after-hours emergencies and urgent maintenance needs.

• Assist with summer conference housing operations and related service delivery management.

• Maintain accurate records, prepare reports, and ensure compliance with University and departmental policies.

• Foster strong relationships with residents, campus partners, and colleagues to promote a welcoming, supportive residential environment.

Qualifications

• Bachelor’s degree and 3–5 years of experience in facilities, housing operations, or related services, or an equivalent combination of education and experience required.

• Experience in facilities management or residential operations in a u