Lead Case Manager- Emergency & Outreach Servies

Description

Purpose, Vision, and Value Statement

The Tacoma Rescue Mission is a faith-based nonprofit organization whose mission is to Offer God’s help, hope, and healing to our neighbors in need. We are proud to have served the Tacoma and Pierce County communities since 1912. For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors. We value the needs of our immediate community, and continually adapt to the changing needs of those who come to us for help.

We strive to cultivate a culture built on love and truth, where our integrity is never compromised. Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.

Job Purpose

Leads a team of case managers to work with clients on reducing barriers and achieving goals towards stability. Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all clients; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek TRM’s care.

Tacoma Rescue Mission Competencies

Client Relationships and Interactions: Connect clients, volunteers, donors, team members, and guests to the mission and vision of The Tacoma Rescue Mission and its programs. Establish rapport and build relationships through effective communication, making all feel understood and valued. Assess needs and share appropriate resources, boosting client confidence in The Tacoma Rescue Mission and its team members.

Creativity and Expansion: Cultivate an environment that constantly seeks growth and adaptation, enhancing services offered. Research and develop new insights and strategies that improve Mission functionality and performance. Embrace the unknown and uncharted territory, pushing limits to increase skill, knowledge, and resources.

Leadership and Culture: Champions the Tacoma Rescue Mission’s core values and pillars, ensuring a high level of service with a commitment to changing lives. Creates a platform that empowers those within the Mission and the community to establish and take ownership of a culture founded on team, trust, and truth.

Professionalism: Carries the current knowledge and operational skills required to perform well, utilizing best practices and demonstrates the desire to grow professionally. Helps create a safe space for Team Members to hold others accountable for behavior and performance, empathetically listens and communicates for understanding when negotiating and dealing with conflict. Setting the standard of quality, providing staff with feedback, coaching, guidance, and support.

Essential Duties & Responsibilities

• Supervises case management and Coordinated Entry operations at assigned campus.
• Leads case management team by providing guidance and coaching, ensuring team members’ compliance with established standards, i.e., thorough case management sessions, individualized plans, ensuring client’s progress toward goals, client documentation, security of records, etc.
• Manages individual caseload as needed.
• Coordinates case manager schedules to ensure proper coverage.
• Utilizes case management expertise to inform leadership of best practices and how to continuously improve case management services.
• Monitors client information and transactions in the HMIS database, ensuring HMIS data is kept current and accurate.
• Maintains and builds strong relationships with other community agencies to offer additional support to clients.
• Administers drug and alcohol tests for shelter clients as needed.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

This position works primarily in an office setting with some travel to off-site locations. Interacts with diverse populations.

Schedule & Work Location

Schedule:

Tuesday-Saturday 8am to 4pm

* Normal business hours with some flexibility

Primary Location of Work:

Forging Path

3361 Pacific Ave

Tacoma, WA

Requirements

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with low-income and diverse populations preferred.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to e