Employee Relations Coordinator (FT) (HORSESHOE TUNICA)

SUMMARY OF JOB PURPOSE:

Supports Human Resources staff to drive positive change across the property in areas of fairness, consistency, performance management, recognition and employee engagement.  

ESSENTIAL FUNCTIONS

• Responds to and consistently meets the needs of internal clients and serves all team members with the highest level of confidentiality, trust, and efficiency.
• Ensures the proper implementation and execution of the Star Performer program making sure it is completed within specified timelines.     
• Works with HR staff on Quarterly Award Recognition celebrations.
• Helps to facilitate resolution of disputes between employees, managers and co-workers and answers day to day questions from employees.
• Acts as HR contact for LOA and works closely with corporate FMLA representatives. 
• Assist in the coordination of the Board of Review process as needed.
• Handles Separation Process for termed employees, ensuring exit interview is   
• completed.
• Handles unemployment claims and hearings ensuring all documentation is in place.
• Provides support for EOS/SFS and other ER property initiatives such as Benefits enrollment.
• Works with HR staff to coordinate property events.
• Oversees Death Benefit program and ordering of flowers for team members.
• Ensures arrangement of bulletin boards are presentable and responsible for 
• posting of any HR communication. 
• Helps to resolve issues with new benefit enrollments and other benefits related questions if needed.
• Responsible for special projects as assigned.
• Maintains all team member files.
• Responsible for answering and assisting all in coming calls to the HR offices.
• Assist team members with system issues or questions.
• Issue Total Return credits as defined by specific programs or requests.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. 
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Uses FOCUS behaviors when encountering guests.
• Perform any other duties as assigned.

ESSENTIAL QUALIFICATIONS:

• Must portray a positive upbeat image.
• Must be able to work independently and remember the specific details of incidents and persons. 
• Strong communication skills (verbal and written), interpersonal, analytical, problem solving and decision-making skills required.
• Must be able to work at a fast pace and in stressful situations.     
• Must be able to read, write, speak, and understand English. 
• Must be able to respond to visual and aural cues.
• Must be physically able to stand and walk for long periods of time. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance following Appearance Guidelines.
• Must be committed to providing exceptional customer service.
• Must be able to work any day of the week and flexible shifts if needed.
• Must present a well-groomed professional appearance.

EDUCATION:   College degree preferred.

EXPERIENCE: 

• Previous Human Resources experience in a casino environment preferred. 
• 1–3 years Human Resources or Employee Relations experience required. 
• Efficient in Microsoft Office Programs.

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.