Sr. Manager, Content Solution Architect & Innovation Lead - Content Delivery

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary 

This position is the Senior Manager within the Commercialization IT - Content Platforms and Delivery team, responsible & accountable for leading and contributing on viable technical solution design, development/configuration & deployment in accordance with a release management plan. In an Architect capacity, responsibilities will include optimal design harmonization as well as digital simplification across our applications, against BMS vision & known Veeva roadmaps. The role would lead innovation initiatives across the content platforms leveraging multiple of technologies including AI/ML and content data integration. It would also warrant partnering with Senior Architect(s) on innovation initiatives/cross-platform changes. The solution architecture, design & development responsibilities would go across investment projects and operational changes for bug fixes/enhancements, as well as innovation projects in support of organizational goals.  

Key Responsibilities 

• Partner with the leads of Worldwide Commercialization Excellence (WCE), Commercialization IT teams within Content Platforms and Delivery, Customer Engagement Platforms, Enterprise/Information Architects and the broader IT matrix organization with an app specific focus on solution architecture, design & delivery of new digital capabilities, and a secondary focus on the enablement and simplification of existing digital capabilities to drive effective customer engagement & experience. 
• Collaborate with IT partners and business teams to understand requirements and use cases. Improve or align requirement outcomes to deliver successful release for new initiatives and enhancements. 
• Contribute & manage macro architectures and technology blueprints, system architecture and design documentation and CLAD processes. 
• Support Senior Architect(s) with solution architecture & design
• Strong understanding of modular content and integrations to digital capabilities on Vault platforms, including integration with authoring and publishing platforms 
• Understanding of Veeva Vault PromoMats and MedComms development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution. 
• Responsible for regular coaching and training for depth of knowledge of Jr Developer team to match Veeva and BMS technology need and job growth. Set training objectives and ensure knowledge success or certifications. 
• Assist development teammates contribute to requirement grooming, documentation, UT test plan, ST and UAT during release and ad hoc change. 
• Provide hands-on L2/L3 support for Veeva Vault PromoMats and MedComms application. Assist with tracking, logging, monitoring, and driving to resolution of end user issues. 
• Tactical leader for content platforms driving Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out a potential solution to scale into production. 
• Demonstrate the ability to identify high value capabilities with clear differentiators when making digital capability platform choices. Identify opportunities for continuous improvement. 
• Responsible for ensuring that all development functions are successful in their delivery of services to support the digital solutions enablement of the Omni-Channel Capabilities group. 
• Responsible for exploring and looking at new ways of working, using Gen AI approach for content creation, tagging, extraction, and modular content generation and support are desirable. 

Desired Experience 

• Commercialization (Commercial + Medical) domain & Digital Capability S