Store Team Leader - Retail Customer Experience/Events

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Our Tuscan Village Retail store is currently searching for a Customer Experience Store Team Leader/Events to join their team.

Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times. Represent the company as a brand ambassador Experiential Marketing events . Oversees and coordinating bringing a compelling outdoor lifestyle experience within the Tuscan Village to life. Connect the visual aesthetic of the Store, Events and Outdoor Discovery School in to one cohesive expression. Work collaboratively with home office, Visual, Experiential Marketing, and ODS partners to gain alignment.

Responsibilities:

Customer Experience:

• Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.

• Acts as a Leader on Duty as scheduled to drive conversion and sales.

• Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.

• Executes and implements all recognition programs including living the legend efforts, in store contests, etc.

• Reviews all forward-looking business events (holidays, promotional weekends, market trends).

• Develops meaningful activations and selling efforts to drive even greater sales results.

• Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.

• Ensures the highest level of fitting room service is occurring driving conversion and UPT.

• This is a support role under the People area of responsibility for stores.

• Develops and delivers exciting and engaging-store activations, clinics and demonstrations with an emphasis on Learn, Try, Buy and Enjoy principles.

• Drive ODP participation for paid programming, unpaid programming / in-store activations, community engagement events and any mobile or experiential marketing events in market through creative outreach and local marketing events.

• Markets in-store / in-mall activations through ODP in store and online calendar, store's Facebook page, and chalkboards.

• May assist in the interviewing process and provide input into hiring decisions.

• Act as training lead for store when assigned.    

Training:

• Supports and trains associates, communicating standards and processes, company policies and procedures

• Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.

• Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.

• Supports, directs, and develops store champions (buddies) and experts.

• Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.

• Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.

• Models L.L.Bean’s values of diversity, equity, and inclusion in hiring practices.

• Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team. 

• Works co