Sr Sales & Technical Operations Specialist

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As a Sr Sales & Technical Operations Specialist, you will help to enhance productivity of sales and support the organization with technology and process improvement. You will be primarily responsible for helping to develop and implement the TDS Telecom strategic and tactical initiatives in acquiring, retaining, implementing, growing, and billing profitable customers through Customer Relationship Management (CRM) systems integration, data analysis, and workflow. You will implement and manage through understanding all data including validation, augmentation, system integration, and analytics.

 

In this role, you will focus on supporting the Commercial Sales and Support organization with CRM changes and business transformation, while working in partnership with the Manager-Sales & Technical Operations. Within our sales operations team, this role will collaborate closely with Commercial Sales, Support, Marketing, and IT teams to help define and implement solutions related to sales and support strategy, process, organization, and applications, based upon understanding the challenges and business needs. You will also help to gather data and artifacts needed to analyze and execute the project or task.

 

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. 

Responsibilities

• Implement and support strategies for ongoing sales and support technology, tools and systems that enhance the productivity and effectiveness of the commercial sales and support teams and channel partners. Initiate and sponsor projects involving changes, upgrades or testing of sales tools, translate user requests, create, and maintain deliverables associated with Project Definition, Analysis, Design, Testing, and Rollout. Support the Manager – Sales Technical Operations with efforts to partner with IT to address system requirements, and implementation needs.
• Develop reporting and analyze trends and results to provide strategic direction to the commercial sales and support leaders to drive productivity and sales revenue. Define process, reporting and/or formulas to support daily management to the sales equation. Including, but not limited to strategic measurements such as utilization, and forecasting percentages. Tactical measurements such as agent logins/utilization, marketing program accuracy, funnel accuracy, opportunity stages and duration.
• Work with Commercial COAST to Create training documentation, plans and champions execution of such training. Work closely with commercial sales and support leadership and users to identify key training needs among users. Develop, implement, and manage training curriculum and programs regarding sales technology, system adherence and processes.
• Develop and implement strategy for ongoing data management, integrity, validation, and augmentation in the sales force automation tools Work closely with marketing and IT on data steward activities, while focusing on data integrity through identifying gaps and improvements.
• Support all IT and corporate initiatives that will be implemented into the sales environment at the local level. These special projects include key initiatives from IT, marketing, or sales leadership. The role will represent the commercial sales and support group on project meetings, system/network enhancements and special projects as key contributor and primary sales operations representative.
• Support and lead the testing initiatives for ongoing CRM updates and changes, working closely with the Manager – Sales & Technical Operations.

Qualifications

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 2+ years experience working in sales or marketing operations, a business system support role, OR  information technology and/or business analysis/process experience.
• 2+ years business analytics OR CRM/Salesforce automation experience OR database application/systems management.

 

Other Qualifications

• Demonstrated experience working closely with Sales Operations, Product Marketing, Sales, Finance and IT in data analysis and reporting functions.
• Strong team player with ability to develop effective working relationships across organization: marketing, sales, sales operations, and IT with the ability to work on multiple projects simultaneously.
• Good understanding of contact center and/or sales organi