Customer Service Representative

About us:

LifeMD is an emerging leader in technology driven healthcare. We’re applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple.Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology.Our mission is to improve the health and happiness of our patients through telehealth.

About the role:

Would you like the opportunity to join one of the fastest-growing telemedicine companies in the country? Are you a self-starter with great customer service skills? If so, we would like you to come join us at LifeMD. We are seeking enthusiastic call center reps with great people skills and a strong sales background. You won’t have to worry about cold calling; all of our leads are either inbound or previously inquired online. If you are looking to take your skills to the next level and grow into a management position, then this is the perfect place for you. Apply today and become a part of the LifeMD family.

Responsibilities:

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests, and issues
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customer interactions in internal system for cross-functional awareness and relationship development

Requirements

• One year of related work experience, which can include call center, customer focus or claims experience.
• Must be computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Availability to work confidential and sensitive information
• Medical experience a plus
• Must be able to work full time. 2nd shift (12pm-9pm).
• Must be able to work in office. This is not a Remote position
• Assigned duties can be changed at any time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• 2nd shift $17.50
• Bonus pay at discretionary
• Training & Development