Job Description Summary

As the Staff Application Operations Engineer, you will be responsible for supporting and maintaining critical applications and related data processing platforms and services. You will own application and platform SLAs against operational commitments. You will be responsible for application security & compliance ensuring application & data integrity.

Job Description

Roles and Responsibilities:

• Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
• Application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications
• Lead complex, multi-disciplinary teams in resolution of high-profile outages/application incidents leveraging contingent worker support team and internal supporting organizations
• Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues
• Proactively identify and remove obstacles or barriers on behalf of the team
• Create a culture of customer focus and high performance to drive innovation through continuous customer engagement
• Ensure conformance to Operations support standards / practices
• Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages
• Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.
• Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives
• Provide day-to-day support for SAP users, addressing technical and functional issues.
• Supervise and lead the L1 SAP support team, ensuring team members are equipped to handle incoming support requests.
• Work with business stakeholders to identify opportunities for process optimization within SAP systems.
• Monitor team performance and provide coaching, training, and feedback to improve efficiency and effectiveness.
• Schedule and allocate resources to ensure adequate coverage during support hours.
• Liaise with SAP consultants, developers, and other IT teams to resolve issues and implement solutions.
• Write, test, and debug code in programming languages such as Python, Java, C++, or others as required.

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate's degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience.
• Bachelor's degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience with a minimum of 3 years of professional experience.
• Must be willing to work onsite.
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

• Basic understanding of SAP modules and functionalities.
• Expertise in one or more programming languages such as Python, Java, C++, C#, JavaScript, Ruby, or others depending on the role.
• Understanding of algorithms, data structures, object-oriented programming (OOP), and design patterns.
• Ability to work with databases (SQL or NoSQL) and write queries.
• Familiarity with ERP systems and business processes.
• Understand concepts of setting and driving technical direction
• Familiar with elements of gathering functional requirements
• Understand technical standards & concepts to apply to project work
• Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Business Acumen:

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

• Coach and mentor team members.
• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
• Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
• Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

• High level of energy and enthusiasm with t