Manufacturing Training Manager, Selective Electroplating

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Overview

Manages company’s Training Team and program for the effective performance of the SIFCO Process of Selective Electroplating, a critical component of the company’s business success. Responsibilities include personally conducting training sessions at SIFCO ASC locations and onsite at customers’, domestically and internationally, using all available tools and following established training procedures and guidelines.

What you will do

• Manage, participate in, and conduct technical training programs on the SIFCO Process to customers, agents, and staff. Determine training objectives. Write training programs, including outlines, text, handouts and tests. Lecture class on safety, installation, use and maintenance of the equipment and process. Administer written and practical (“hands-on”) exams.
• Manage and oversee the overall the training programs and team (2 to 3 Technical Trainers), and update related records, schedules and training materials.
• Conduct training sessions in accordance with established programs and guidelines.
• Gain an understanding of our individual customer’s training needs, document this information CRM System, and communicate the same to the Sales Team. Administer program to proactively contact customers for the purpose of training recertifications.
• Provide quotations and ongoing communication directly to customers as related to training requests. Work effectively with the Sales Team throughout the quotation and fulfillment process for training orders.
• Maintain and enhance training program information and tools.
• Document all training activity using appropriate training logs, CRM and ERP system as required.
• Provide training certificates to customers and maintain the trainee certification database.
• Provide order and billing information as required to Customer Service and Accounting Teams.
• Ensure training program is profitable by performing ongoing cost analyses of how much an average training costs, including cost per person, materials, length of training, and travel along with the revenue and profits from each.
• Provide technical support directly to customers as needed in support of training provided.
• Provide technical input to R&D and Quality teams as related to updates of the SIFCO Process manuals, technical bulletins, product & process improvements and related technical information.
• Additional projects as assigned.

What we look for

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