Systems Administrator / Service Desk

Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. 

We provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems.  There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset.  We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.

Responsibilities: 

• Maintains smooth operation of multi-user computer systems, including coordination with network and systems engineers. 
• Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. 
• Performs systems security administration functions, including creating user profiles and accounts on multiple networks. 
• Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software. 
• Interacts with users regularly.   
• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.  
• Interact with customers to handle service inquiries and problems.  
• Provide support to the implementation, troubleshooting and maintenance of IT systems. 
• Distinguish isolated user problems from enterprise-wide application/system problems. 
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Works within a JIRA ticketing environment. 
• Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.  
• Analyze recurring problems, annotating, and initiates solutions for preventing reoccurrence.  
• Work with systems and network engineers in implementing enterprise wide systems and technologies.
• Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment. 
• Opportunities to work within both Windows and Linux environments. 

Requirements: 

• Strong working experience with troubleshooting in Windows environments
• Experience with Virtual Desktop Infrastructure (VDI)
• Experience creating technical documentation to include diagrams, both logical and physical
• Ability to clearly communicate and troubleshoot with customers
• Experience working with ticketing systems (i.e. Jira, ServiceNow, etc)
• Experience working within classified enterprise networks 
• Team focused with the ability to collaborate technically with peers
• Required IAT Certs: one or more of the following: Security+, CASP+, or CISSP
• Required Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure
• Storage, HP, Dell, Linux+, RedHat.  If not currently achieved, then must achieve within 6 months of hire

Clearance Required: 

• Active TS / SCI

Minimum Years of Experience:

• 4+ years of experience operating in an enterprise IT environment executing Systems Administration and/or end-user support.

Required Certifications: 

• Required IAT Certs: one or more of the following:  Sec+, CASP, CISSP
• Required Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell