Managing Director - Property Management

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Managing Director – Property Management manages client relationships, owner and tenant, acting as a trusted advisor and strategic thought leader to grow business relationships and portfolio revenues within a respective market.  Ensures alignment with Americas Management Services offerings to maximize customer satisfaction and value creation and ensure excellence and consistency in operational delivery. Provides direction and oversight to management services teams of larger, more complex portfolios to positively contribute and comprehensively manage the fulfillment of our commitment to their respective clients.

Strategy

• Tracking and elevating within the Americas org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery innovation and continuous improvement.
• Ensures profitability of local portfolio and identifies areas of risk.

Service Delivery Execution

• Commitment to champion and implement Americas Management Services service delivery standards as directed by Head of Americas Management Services, Head of Americas Commercial Management Services, or the Head of U.S. West, including consistent business processes and enabling technology.

• Focus on firm/client environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies.

• Serve as SME for the San Francisco & Bay Area in Office, Industrial, Facilities Management & Mixed Use.

• Negotiate Management Agreements in coordination with Hines Legal (form), Hines Fund rate sheets (fees) and/or third-party clients.

• Maintain responsibility for the oversight of the development and execution of an Annual Business Plan and Operating Budget for each asset, to include asset profitability and fee revenue growth for the portfolio. 

• Drive customer experience by delivering distinctive, innovative solutions.

• Demonstrate mastery of all aspects of Hines commercial business processes, resources and areas and ensure that all properties are properly managed and efficiently staffed.

• Understands, communicates, and ensures compliance with company standards, policies, and procedures by which Hines properties operate, and ensures that all aspects of property operations are being performed consistently with Hines operational standards to yield the highest level of service at costs competitive with the market.

• Identify innovative business practices to enhance service delivery, energy reduction, cost savings and personnel development.

Cross Functional Collaboration/One Hines

• Collaborate with Hines business leaders and various asset types to ensure consistency and support, while driving cross-functional scalability across the Americas.

• Demonstrate adaptability to new conditions and challenges, providing effective leadership to support Hines initiatives and guide team members.

• Facilitate communication between Management Services, Asset Management, Accounting, and local and market leadership to achieve an effective and efficient program.

• Maintains effective communication on significant matters with and between all functional areas of the team and local and market leadership, as well as within Hines Management Services leadership.

• Close coordination with Asset Management (by market and asset type).  Close coordination with market Business Generators.

• Promote, support, and execute new business growth for development projects, acquisitions, and third-party management opportunities.

Business Development and Client Relations

• Develop and foster senior-level client relations as part of developing strategic plans that ultimately improve each asset, utilizing the full breadth of services and the broader capabilities of Hines for the benefit of every client.
• Develop and maintain ethical and professional relationships with employees, tenants, clients and contractors/vendors.
• Source and Support Business Development in coordination with Americas Biz Development / National Account and senior leadership.
• Serve as Relationship Executive for key, large scale Americas Manage