Who We Are

Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative Agile and Digital Transformation Solutions. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on-premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”.

 Who We Need

​Sabel Systems is seeking a Jira/Confluence Subject Matter Expert (SME) to provide remote Jira/Confluence configuration and technical support for a large Space Force engagement located at LA AFB in El Segundo, CA. This remote position will be working directly with our customer over MS Teams or email to define/understand what the customer is trying to achieve with Jira/Confluence and assist the customer with properly configuring/troubleshooting Jira/Confluence to resolve their issues. This position must be able to cover the customer’s core working hours on helpdesk from 8am-5pm Pacific, Monday through Friday. Quarterly company paid travel to customer site to facilitate troubleshooting events or conduct Jira/Confluence demonstrations may be required – no more than 10% travel per year.

The Jira/Confluence SME will be working on an internal, cross-functional Sabel Agile team comprised of Model-Based Systems Engineers, Data Scientists, Scrum Masters, Jira/Confluence Developers, and an Artificial Intelligence/Machine Learning SME. The Jira/Confluence SME will gain real-world experience working in an Agile construct and exposure to a variety of technical fields/projects as they listen to teammates share their progress during daily stand-ups. The Jira/Confluence SME will have the opportunity to receive additional training on Agile processes and practices as well as hands-on experience with Kanban and/or Scrum.

The Jira/Confluence SME will require excellent interpersonal skills to discuss and troubleshoot Jira/Confluence with the customer and share lessons learned with fellow team members. Must be able to work independently and problem-solve with customers as well as with your teammates. The ideal candidate will be motivated to learn and continuously improve and grow as a team.

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Responsibilities:

• Collaborate directly with customer over MS Teams or email to understand their concerns with Jira/Confluence and help troubleshoot Jira/Confluence configuration changes
• Configure simple Jira workflow, issue types, board filters, custom screens, custom fields, components, swimlanes, Jira boards, and establish board permissions
• Configure Jira Plans/Roadmaps
• Create Confluence pages, dashboards, metrics, and document repositories
• Create Confluence macros to help customers develop dashboards and metrics
• Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters
• Adhere to Sabel policies related to service level agreements (SLAs), responding to customer support requests in a timely manner and following up with customer, as needed, to ensure satisfactory customer support experience