Front Desk Medical Receptionist

Job Summary:

Under general supervision of the Director, Clinic Operations, the Medical Receptionist will provide front office clerical support to a busy diagnostic radiology clinic.  This position requires a highly motivated individual with superior customer service skills who understands best practices in a clinical and patient focused environment.

Specific Duties & Responsibilities:

• Check-in and register patients arriving for appointments.
• Collect and verify insurance information.
• Ensure complete and accurate patient registration using the Radiology Information System and PACS.
• Answer and direct phone inquiries from patients and physician offices.
• Maintain medical records request, prior images, and Info@BAMI emails.
• Support techs as needed.
• Prepare required paperwork for exams.
• Monitor patient check-in flow by communicating with clinical staff and patients to improve wait time.
• Organize and prepare billing paperwork/documentation daily to send to the Billing Office.
• Communicate with Revenue Cycle Manager and assigned biller regarding patient payments and registration/insurance issues.
• Manage retention files for documents received and stored in office (example: credit card payments and credit card batch slips).
• Consistently provide high level of customer service, utilizing AIDET service principles in all encounters.
• Keep lobby and coffee service clean and organized.
• Perform opening and closing clinic office duties.
• Other duties as assigned.

Required Knowledge, Skills & Abilities:

• Knowledge of medical terminology.
• Knowledge of healthcare insurance procedures.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills consistent with an entrepreneurial, small-company, team environment.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Computer literate, including ability to work with and learn new software.
• Proficient in Microsoft Office and Radiology Information System applications.
• Strict confidentiality and professionalism required.
• Cheerful and enthusiastic demeanor required.
• Ability to maintain patience and tact when interacting with hostile and emotionally upset patients, family members, visitors, etc.
• Regular and punctual attendance required.
• Ability to travel to various clinic locations, as far as Skagit County, during training period only.

Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires full range and finger dexterity with hand-eye coordination for operation of all department equipment, and the ability to lift up to 20 pounds.
• The employee is regularly required to talk, see and hear.
• Primarily sedentary work. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Operate a variety of computers, telephones and related equipment including personal computers, printers, interfacing hardware, and software packages.
• Most work is accomplished indoors and in air cond