Female Lab Manager - Technician - Customer Service - Boise

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Free uniforms
• Training & development
• Vision insurance
• Wellness resources
• Opportunity for advancement
• 401(k) matching

Job Title: Lab Manager / Technician / Customer Service (Boise)Location: Meridian, IdahoNON-MEDICAL | M-F 8:45AM-5PM | ROTATING 24/7 ON-CALL | PAID HOLIDAYS | FULLY TRAINED IN-HOUSE | AT 90 DAY MARK: INSURANCE BENEFITS AND PAID TIME OFF ***{CURRENTLY SEEKING FEMALE APPLICANTS ONLY- DUE TO DEPARTMENT OF TRANSPORTATION OBSERVED URINE TESTING REQUIREMENTS}***

NOTE: This position is listed under our parent company, "Homewatch CareGivers", but is for a position at FASTEST LABS  At Fastest Labs, you will have the chance to grow in leadership. Your role with our team will be multi-faceted with duties like customer service, sales, data entry, tracking test results, managing telephone calls, and administering clinical drug, DNA, and alcohol testing services. Under the current volume, you would work as the sole employee at our Boise lab.

You must be tech-savvy! We work with many software programs and portals. Although we provide training, you'll need to have a very strong computer background to be the right fit. You must be able to navigate computer systems and solve problems independently with the tools and resources provided.

We are seeking an entrepreneurial-spirited Lab Manager / Technician / Customer Service Rock Star who is PASSIONATE about delivering RAVING FAN customer experiences and proficient lab operations. Ideal for someone who thrives while working independently, and can hold themself accountable, and thrive in a highly accountable culture. We believe in open and honest conversations so we can thrive as individuals and as a team. Enjoys teamwork, navigates software systems, and is dedicated to continuous improvement. As a key member of our small entrepreneurial team, you'll play a pivotal role in shaping our client experience and have the opportunity to advance into leadership as we grow.

This position requires a high level of customer service and an extremely positive attitude. We will certify and train you to welcome, test, and service our clients. We perform pre-employment and random drug testing for small to large businesses and individuals. We also provide DNA and some health-related testing. If you have the internal drive and positive attitude to learn, we will invest in you and to join our expanding team!  BASELINE REQUIREMENTS:

• Bachelor’s degree preferred, high school diploma or GED required.
• Clean background check.
• Clean drug test.

PERSONAL ATTRIBUTES REQUIRED:

• ***ENERGY, ENERGY, ENERGY!***
• Ambitious, with a desire for career advancement.
• Quick learner and urgency to become an expert in what you do!
• Independent, proactive, and resourceful to solve problems, create opportunities, and achieve efficiencies that help grow the business.
• Personal and professional ownership, accountability and follow-through regarding responsibilities and opportunities.
• Enthusiasm to learn our business, and work with our corporate and individual clients (B2B & B2C)!
• Treat clients with the highest level of customer service- to create raving fans!
• Sales-minded. Identifying and taking ownership of every opportunity to sell ourselves and convert phone calls and other communication into booked appointments!
• Able to multi-task and be well organized.
• Team player and coachable to follow instructions and best practices- we work openly and honestly to succeed! Committed to personal and professional growth.
• Meticulous attention to detail.
• Ability to learn and navigate computer systems, and independently track and report operational metrics on the computer.
• Strong decision-making skills.
• Reliable and punctual.
• Committed to maintaining client privacy and confidentiality.

 LAB TECHNICIAN RESPONSIBILITIES:

• Manage urine, hair, alcohol, fingernail, hair follicle and DNA test results reports by tracking progress at 3rd party labs, and forwarding the PDF report to the client using the appropriate reporting protocol agreed upon by the client.
• Complete training and certification to become proficient and perform urine, alcohol, saliva, fingernail, and hair follicle specimen collections (including observed urine tests).
• Follow proper chain of custody procedures to fill out forms, package specimens, and schedule FedEx pick-up.
• Work hours: 8:45 am - 5:00 pm, Monday - Friday in the