Director, Client Engagement (Visa Spend Clarity Enterprise)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Product Description

Every business has unique requirements for managing their spend, whether that be high volume transactions, complex organizational structures with sophisticated authorization requirements, or a wide array of suppliers. Visa Spend Clarity for Enterprise (VSCE) simplifies the complexity of expense management, providing easy-to-use spend controls, innovative mobile and virtual payment solutions and detailed, streamlined reporting, to help medium to large businesses organize expenses, accelerate efficiency, mitigate risks, optimize cashflow, achieve spend visibility and control, and drive compliance.

Job Description

The Director of Visa Spend Clarity Enterprise (VSCE) is a pivotal role that requires a strategic partnership with Visa stakeholders to deliver expert product knowledge to our white label banks across North America. This position demands active participation in cohesive, cross-functional teams within Visa to nurture and sustain strategic relationships with VSCE white label clients, thereby delivering solutions that propel commercial card growth.

The Director of Visa Spend Clarity Enterprise (VSCE) will actively engage with clients to embody the "voice of the customer”, ensuring that client needs and perspectives are prioritized in our service delivery.  They will collaborate with regional teams and sales departments to drive detailed discussions that aim to expand the use of VSCE, thereby fostering commercial card growth. With a deep understanding of the clients' broader relationships with Visa, including the use of other Visa products, the Director will focus on leveraging product-driven strategies to support commercial card growth.

Additionally, the Director will be responsible for promptly addressing and resolving any issues or escalations related to VSCE, upholding client satisfaction and product excellence.

Key Responsibilities

• Partner with key Visa internal teams such as Account Management, Specialist Sales, and Regional Product to provide strategic VSCE Product support in North America.
• Foster and maintain strong, trusting relationships with VSCE white label partner banks, focused on:
  • Gaining a deep understanding of their Commercial Card strategy.
  • Influencing their vision for card technology solutions, consistent with VSCE and other Visa product strategy focus areas.
• Maintain a deep understanding of the VSCE product strategy and roadmap to successfully position Visa Spend Clarity Enterprise in response to customer requirements.
• Participate in regular joint executive meetings to review strategic partnership opportunities and communicate the VSCE community roadmap.
• Work closely with the Spend Clarity Enterprise Product Leadership team to provide:
  • Market feedback (in consideration of benefit to the overall community) to assist with prioritization.
  • Input to solutions designs with a regional lens to ensure they are fit for purpose.
  • Insight to internal and external factors that impact overall client sentiment.
  • Inputs to commercialization decisions.
• Lead the VSCE Product Consultants in North America, responsible for managing tactical outcomes like managing enhancement requests, testing and deployment of new features.
• When required, provide testing and deployment support for new features and assist in coordinating activities between the Product and Service Delivery teams.
• Contribute to proposal and contractual content.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• Strong understanding of B2B