TWA (12 Month) - Global Commercial Centralize Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Commercial Merchant & Banking Servicing, the Global Centralized Commercial Servicing (GCCS) Team focuses on enhancing the service we provide to our largest global commercial clients.

The purpose of GCCS is to act as a “one stop shop” for Program Administrators that require servicing for all Proprietary and GNS markets. In this way, we can better facilitate interactions between our clients and CMS for their global servicing requests. The team will work with multiple partners - internal and external to American Express to achieve this goal. We have a strong focus on using the Customer First initiative to provide premium service to our most prestigious and premium Commercial clients.

     Responsibilities but not limited to: 

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
• Building and maintaining relationships with both our Global Clients and numerous departments across the American Express business. 
• Assist Program Administrators with their day-to-day operational needs.
• Partner with the Program Administrator to drive online self-servicing.
• Form a team to be a single point of contact for all operational issues, with responsibility for delivering a premium Customer First servicing experience through email servicing.
• Resolve complex service requests with precision and urgency via email.

• Re-prioritize and adapt to a constantly evolving environment.
   

   

Minimum Qualifications:

• Knowledge of corporate products.
• Excellent written and verbal communication skills, and customer first approach.
• Sincere and consistent desire to help, inform, and deliver better solutions for customers, often working across CMS and with business partners to find ways to resolve problems.
• Desire to continuously go above and beyond and help maintain a premium relationship with our clients.
• Embody the “growth mind-set” with a desire to challenge themselves, grow within the company and continuously learn in a team environment.
• Self-starter to get quickly up-to-speed on new tools and processes, along with strengthening your product knowledge. 
• Possess strong problem-solving and organizational skills.
• Possess analytical and collaboration skills.
• Excellent time management skills, flexibility and able to work with strict deadlines.

• Proven ability to exceed in Customer Satisfaction metrics.

   

   

  Preferred Qualifications:

• Strong proficiency with Microsoft Office, specifically Excel.
• Bilingual in Spanish and/or Portuguese.
• High School diploma or equivalent experience.

AXP employees will maintain their current salary and may be eligible for a completion bonus at the