Agency & Social Customer Success Manager, Experian Marketing Services

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

About you

You thrive in an environment where you have multiple clients across agency type and social platforms. Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature to you. You’re a self-starter, and like balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met. You raise your hand and take on new opportunities and challenges. You love to collaborate with multiple teams internally and externally. You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem.

Job Description

What you’ll be doing

• Proactively managing the day-today-relationships within an assigned set of clients and prospects 
• Work hand in hand to support Account Executive's across your shared book of business
• Responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base
• Manage the daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between our client and internal departments
• Serve as the internal voice of your clients and become a go-to resource internally and externally
• Liaison with many teams across the business including Technical Account Teams, Marketing, Product, Privacy & Compliance, Contracts, Sales teams and other Business Units 
• Develop a deep understanding of Experian products and be able to quickly understand a partner’s role in the ecosystem and how we expand together 

Qualifications

• Bachelor’s Degree from a four-year university
• 5+ years online advertising experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager
• Experience working across the “LUMAscape”, including DSP’s, Data Marketplaces, Social Platforms, ATV and beyond
• Experience working with agencies or for an agency
• Travel up to 20% (client meetings, internal events, and networking)
• NY location preferred

Additional Information

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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