Hotel: 

Stamford Hilton

1 First Stamford Place

Stamford, CT 06902

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile: 

Telecommute: No 

Bonus Eligible: Yes 

Direct Reports: Yes - Multiple 

Reports To: General Manager or Assistant General Manager 

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Are you considering a place that offers the perfect blend of professional opportunities and an enriching lifestyle? Look no further than Stamford, Connecticut—a city that truly has it all.

Downtown Stamford boasts a vibrant urban atmosphere, featuring:

• Over 80 restaurants and clubs offering diverse cuisines and lively nightlife.
• Boutique stores, theaters, galleries, and special events to keep you entertained year-round.
• A unique blend of historical charm and modern architecture, giving the city a character all its own.
• Access to stunning outdoor spaces like the Stamford Museum & Nature Center and Cove Island Park, perfect for unwinding after work.

But it’s not just the lifestyle that makes Stamford appealing—it’s also a fantastic place to grow your career. Here’s why:

• Prime Location: Easily accessible to New York City while offering a more affordable cost of living.
• Close-Knit Community: A welcoming environment that combines small-town charm with big-city conveniences.
• Educated Workforce: A hub of talented professionals fostering innovation and collaboration across industries.

Whether you’re drawn to the career prospects, the rich culture, or the lower cost of living compared to nearby metro areas, Stamford has something to offer everyone.

Take the first step towards a fulfilling career in a city where you can truly thrive—Stamford is waiting for you!

Job Description *

Well versed and seasoned hotelier who is looking for an amazing opportunity to share their operations experience with this dynamic team. We are the largest hotel in the area boasting 484 guests rooms and 60,000 square feet of meeting space.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured <