Manager, Support Operations

Department: Customer Support

Employment Type: Full Time

Location: Nashua

Description

A Typical Day in the Life Includes:

• Manage daily logistics and supply chain operations.
• Coordinate transportation, warehousing, and distribution activities.
• Use PBM software/system to: 
  • Track shipments and inventory
  • Generate logistics reports
  • Monitor KPIs and performance metrics
  • Improve operational planning and workflow
• Ensure timely delivery of products to customers and business locations.
• Monitor inventory levels and reduce stock shortages or overstock situations.
• Collaborate with suppliers, vendors, and internal departments.
• Control logistics costs and maintain budget targets.
• Ensure compliance with safety regulations and company policies.
• Lead and supervise logistics staff and warehouse teams.
• Analyze logistics data and recommend process improvements.

Basic Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Experience in logistics or supply chain operations.
• Experience working with PBM systems or logistics management software.
• Knowledge of inventory control and transportation management.
• Analytical and problem-solving skills.
• Communication and leadership abilities.
• Experience in Microsoft Office and reporting tools.

Preferred Qualifications:

• Knowledge of ERP systems and warehouse operations.
• Ability to work under pressure and manage multiple tasks.
• Organizational and time-management skills.