Slot Technician Senior - Full Time (Caesars Atlantic City)

Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Caesars Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.  Start rate $25.00 per hour

 

 

 

 

 

Handles advanced levels of repair and maintenance of all slot machines and associated equipment.  Exhibits superior trouble shooting and problem diagnostic skills for advanced level repairs.  Performs required adjustments and repairs to all peripheral equipment resulting in maintaining the department’s maximum efficiency.  Oversees and assists in the installation, repair and maintenance of the “SDS”, specialty and progressive systems and bill changers.  Ensures customer contact is courteous, informative and thorough through the use of company standard customer service skills.  Assists Electronic Technicians as needed to ensure maximum performance of all equipment.  Investigates all customer complaints relating to the operation of slot machines, which are beyond the mechanical or technical scope of the Slot Operations staff.  Provides on the job technical support and training to various positions within Slot Operations.  Conducts classroom style instruction as required for all Slot Personnel.  Keeps abreast of industry changes and the development of new products.  Moves and sets on bases upright slot machines with assistance from another technician.  Responsible for accurate completion of all required regulatory and company forms/logs.

Slot repair and/or electronic training or equivalent work experience. Minimum of three years experience as a slot technician.  Demonstrates superior communication and training skills.  Working knowledge of computers and software applications preferred.  Must be proficient in the use of tools applicable to slot repair.  Ability to read and comprehend schematic drawings.  Knowledge of N.J.A.C. Regulations pertaining to Slots.

NJ CER LICENSE REQUIRED

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.