Medical Office Assistant

This job posting expires at 11:59PM on August 28, 2025. No applications can be submitted after 11:59PM on August 28, 2025.

Job Title:  Medical Office Assistant

Department: 

External Hiring Range: $21.04 - $24.94

Compensation Grade: 2004

Pay Range: $21.04 - $30.34

Posted Internally and Externally

Buncombe County Health and Human Services is currently seeking a full-time Medical Office Assistant to support families and young children within the WIC (Women, Infants, and Children) Program and the Clinical Services Program. The successful candidate will report to Melinda Robinson, WIC Supervisor, and will divide their time between both programs. Both programs are located at the Health and Human Services Building, 40 Coxe Avenue, downtown Asheville, NC. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. If you have an interest in working in a healthcare office environment and are passionate about public health, we encourage you to consider this opportunity with Buncombe County Health and Human Services. Bilingual candidates are preferred.

Purpose of the Position:

The purpose of this position is to provide a wide variety of general medical office administrative support and clinical support functions, including coordinating patient-related activities.

Minimum Education, Training and/or Experience (required at time of hire): High school diploma or GED, and completion of a one (1) year formal training course in medical office assisting at a community college or technical institute or one (1) year of clerical and health/dental related experience; or an equivalent combination of education and experience. Per NC Local Health Department Accreditation requirements, employees in this role must present their diploma, degree, or transcript to their supervisor/department upon hire.

Essential Functions of the position:

• Perform clinic front desk duties, including but not limited to answering telephone calls, obtaining and verifying patient information, scheduling appointments, checking patients in and out, ensuring completion of all necessary documents, coordinating and facilitating billing for services, and providing assistance, support, and referrals to patients.
• Perform blood draws, collect vitals and anthropometric measurements and document in the electronic medical record system utilizing HIPAA regulations and confidentiality requirements when handling client information and communication.
• Monitor daily schedule for follow-up tasks.
• Escort patients to exam rooms, conduct patient interviews, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in chart. Ensure patient information is accurate in all systems and update/create as needed.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly dispose of contaminated supplies.
• Work with an integrated team to ensure access to good support services.
• Conduct program outreach within the community to assure all potential and active participants are aware of and have access to program services.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities:

• Knowledge of administrative office practices and procedures.
• Knowledge of HIPAA regulations regarding handling of client charts and client-related communications.
• Knowledge of common health and safety precautions in working in local health departments.
• Knowledge of computer systems including Microsoft operating system and applications.
• Ability to organize, effectively process and maintain records and files in a confidential manner.
• Ability to work with staff and patients, under supervision, as set up by departmental policies.
• Ability to use sound judgment and empathy in dealing with patients.
• Ability to follow oral and written instructions.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and pers