Reentry Case Manager (CSP-JI)

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

Community Support Program (CSP) helps participants assess their needs and achieve recovery goals.

The Community Support Program (CSP) provides an array of services delivered by community-based, mobile care coordinators who are supported by a clinical supervisor to patient with psychiatric or substance use disorder diagnoses and/or to patients for who their psychiatric or substance use disorder diagnoses interfere with their ability to access essential medical services. CSP programs do not provide clinical treatment services, but rather provide outreach and support services to enable patients to utilize clinical treatment services and other supports.

About the role

Casa Esperanza seeks a dynamic, energetic individual who is passionate about delivering recovery and wellness-oriented community-based case management and care coordination for people living with addiction, mental health and cooccurring disorders as part of our Casa Community Support Program.

The Casa Community Support Program (CSP) addresses the health-related social needs of individuals living with substance use and co-occurring behavioral health disorders, to help them thrive and live successfully in the community. Reentry Case Management delivers intensive case management including assertive outreach, service coordination, monitoring, and follow up, to individuals who are justice-involved including re-entry, parole and/or probation. The Reentry Case Manager works with the CasaCare multidisciplinary team to provide care coordination for individuals as part of the CasaCare integrated care model which includes primary care, mental health, and addiction treatment.   

The Reentry Case Manager must be able to initiate and complete work independently to fulfill the responsibilities of the job and work collaboratively with all members of the care team. With a career at Casa, you will be joining a vibrant team of dedicated and talented people. While there may be opportunities for occasional work from home, this is primarily an in-person, community-based role that requires travel, providing transportation for patients, and in office time.  

What you'll do

Service Delivery

• Deliver services in 1) linguistically appropriate and culturally competent manner that embraces the diversity of people's identities including racial, ethnic, gender/gender identity, sex, sexual orientation, and disability including intellectual disability, and 2) an integrated manner that meets the needs of individuals with co-occurring substance use disorder and mental health conditions, honoring their chosen pathways to community integration.  

• If the client comes from a 24-hour behavioral health level of care, including inpatient and diversionary providers, the program will participate, as appropriate, in member discharge planning at the referring provider. 

• Conduct biopsychosocial assessment for each client, including comprehensive assessment of health-related social needs, including those related to justice-involvement, and generate individualized service plans that reflect each client’s unique strengths (including community and family strengths), needs, abilities, preferences, motivation and readiness, as appropriate. 

• Conduct discharge planning upon admission of client which includes social supports, care providers, service agencies, parole or probation staff if applicable, crisis prevention, and safety planning. 

• Assume primary case management responsibilities for clients after assessment and maintain a caseload of 22 individuals. 

• Provide skill-building and wellness education, both individually and in group settings, regarding substance use, mental health, HIV, and other health literacy and wellness information to clients and their family members.   

• Connect clients to SUD and mental health treatment, recovery support services, supported employment and/or vocational and edu