Vice President - Fund Services Operations Service Delivery

Come Join our team! We are looking for leaders to support and ensure high quality services across all institutional and/or mutual fund products offerings provided by Global Fund Services.

As a Fund Services Client Operations Vice President within the Operations Service Delivery team, you will lead a team responsible for ensuring high quality services across all institutional and/or mutual fund product offerings provided by Global Fund Services. You will partner with technology, operations and product teams to own the overall delivery of services to our clients with focus on oversight and reporting. You will drive issue resolution, ensure proper execution on deliverables, communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. You will be accountable for building and maintaining a network of partners throughout the broader securities services organization (CIB) in order to promote client focus and drive overall service quality.

To be successful, you must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Job Responsibilities

• Lead a team which is the point of contact for daily client queries, issue escalation and remediation, client fund events, ad hoc reporting, and client requested changes
• Influence and direct within a global distributed operating model management
• Work with Technology, Operations and stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
• Manage client behavior changes associated with all JP Morgan’s services and initiatives/programs
• Lead and coordinate client service reviews, meetings/client workshops and represent JP Morgan at industry events

Required Qualifications, Capabilities and Skills

• At least 10 years of experience in operations
• Strong technical skills and knowledge of 40 ACTs Accounting - Fund Accounting, Financial Reporting and Tax Operations
• Exceptional leadership and staff development skills with prior team management experience
• Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients to drive results
• Analytical skills, problem solving, critical thinking and decision-making skills
• Ability to work independently and multitask in a fast paced environment
• Expert use of Microsoft Project, Word, Excel, PowerPoint and Visio

Preferred Qualifications, Capabilities and Skills

• BS/BA degree
• Working knowledge of one or more Corporate & Investment Bank product, service or operations areas
• Ability to be effective in a global operating environment and a matrix management organization
• Experience working across multiple business areas and/or functions to deliver results

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for appli