Manager Operations - WV Operations

FirstEnergy

About the Opportunity

This is an open position with Mon Power, a subsidiary of FirstEnergy Corp. [MP]

Summary:

The Manager serves as a leader for the Gassaway region in West Virginia’s 24/7/365 electric utility operations, managing a multi-functional unit comprised of lines, meter reading, and meter services.

The position is responsible and accountable for the safe and reliable delivery of electricity, in compliance with regulatory requirements and with an eye toward ensuring future sustainability of operations. It will plan, organize, direct and review activities within a regional area, ensuring compliance with all applicable regulatory, operational, procedural, and budget guidelines.

This position will provide leadership consistent with our core values, holding safety, DE&I, ethical and complaint behavior, stewardship and customers service as essential to success.  This position will lead, direct, and provide technical expertise and guidance to the operational groups managed, including essential personnel required to respond to and react to a variety of emergency / urgent situations.  It requires significant field and administrative responsibilities. 

This position will provide direction and leadership from the following perspectives:

• Foster a high-performing safety culture where employees own, promote, and reinforce safe behaviors and feel empowered to speak up
• Establish and develop substantive working relationships with peers, staff and union leadership, and create an environment and implement changes where needed to enhance FirstEnergy’s culture of safety, compliance, inclusion, accountability, and innovation, foster a learning organization in which employees feel empowered to ask questions, challenge assumptions, and think creatively.
• Initiate and monitor implementation of appropriate safety and environmental safeguards in accordance with applicable regulations and professional practice to ensure that employee, community and environmental hazards and impacts of operational activities are eliminated or reduced to acceptable risk levels
• Serve as a member of the management team and participate in the development and implementation of goals, objectives, priorities, policies, procedures, project prioritization and problem resolution
• Plan, organize, control, integrate and evaluate the work of the operational group.  Compile and assess data to review progress of work.  Review and advise staff at various phases of work and provide support as needed
• Work with director, other managers, and supervisors to engage employees to establish and achieve milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance, and compliance
• Interpret and apply collective bargaining agreements and company policies
• Respond to customer complaints and formal regulatory authority inquiries
• Oversee preparation and subsequent control of area budget for personnel, material, equipment, construction, operations and maintenance. 
• Plan, organize, develop and monitor the performance of assigned supervisors and staff, establishing performance requirements and personal development targets, monitor performance and provide direction for performance improvement and development
• Engage with employees and union leadership to create a culture of inclusion and teamwork
• Recommend appropriate staffing levels and actively promote developmental assignments for high potential employees to ensure adequate succession and career development opportunities
• Coordinate response efforts and assist in the emergency outage restoration process

Qualifications:

• Highly motivated and approachable leader, with a demonstrated track record of safe operations excellence and people leadership
• Functions both independently and as part of a team and can communicate, promote, and drive positive change and continuous improvement
• Demonstrated learning agility and ability to develop technical acumen and working knowledge of distribution operations
• Seven (7) years of experience in the electric utility industry, to including demonstrated performance in a supervisory /leadership capacity
• An undergraduate degree is preferred.  In lieu of degree, extensive work experience with utility industrial systems and infrastructure is required.
• Experience administering collective bargaining agreements and HR policies fairly and equitably for all employees is highly desirable.
• Distribution engineering, transmission, distribution line construction, and maintenance practices
• Reliability performance monitoring
• Lead by example, facilitate and lead teams through change